Terms and Conditions

1. Introduction and Scope
   These Terms and Conditions apply to this website and to the transactions related to our products and services. With respect to consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity), the provisions of European and Bulgarian consumer protection legislation apply. For entrepreneurs (natural or legal persons acting within the scope of their commercial or professional activity), these terms shall also apply to future business relations without us having to refer to them again. If an entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected, unless we have expressly agreed to them in writing.
2. Binding Nature
   By registering, accessing or using this website, you agree to be bound by the following Terms and Conditions. The use of this website itself implies the knowledge and acceptance of these Terms and Conditions. In certain specific cases, we may ask you to express your explicit consent.
3. Electronic Communication
   By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be in writing.
4. Language
   These Terms and Conditions will be interpreted and construed exclusively in the English language. All notices and correspondence will be written exclusively in this language.
5. Choice of Law and Jurisdiction
   These Terms and Conditions are governed by the laws of Bulgaria. All disputes related to these Terms and Conditions will be subject to the jurisdiction of the courts of Bulgaria. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be amended, deleted, and/or enforced to the maximum extent to give effect to the intention of these Terms and Conditions. The other provisions will not be affected.
6. Entire Agreement
   These Terms and Conditions, together with our privacy policy and cookie policy, constitute the entire agreement between you and Foldrona in relation to your use of this website.
7. Updating these Terms and Conditions
   We may update these Terms and Conditions from time to time. It is your responsibility to periodically check these Terms and Conditions for changes or updates. The date at the beginning of these Terms and Conditions is the last revision date. Changes to these Terms and Conditions will take effect upon the posting of such changes on this website. Your continued use of this website after the posting of changes or updates will be considered as notice of your acceptance to comply with and be bound by these Terms and Conditions.
8. Contact Information
   This website is owned and operated by Foldrona.
   You can contact us about these Terms and Conditions via our contact page.
9. Download
   You can also download our Terms and Conditions as a PDF.

B. Intellectual Property and Content

10. Intellectual Property
    We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

10.1 Rights Reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

11. Third-party Property
    Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
    We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
12. Idea Submission
    Do not submit any ideas, inventions, copyrighted works or other information that may be considered your intellectual property that you would like to present to us, unless we have first signed an intellectual property agreement or a non-disclosure agreement. If you disclose it to us without such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

C. Website Use and Accounts

13. Responsible Use
    By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
    Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
14. Registration
    You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
    After account termination, you will not attempt to register a new account without our permission.
15. Termination of Use
    We may, at our discretion, at any time modify or terminate access, temporarily or permanently, to the website or any service on it. You agree that we are not liable to you or to a third party for such modification, temporary suspension or termination of your access to or use of the website or any content that you have shared on the website. You are not entitled to compensation or other payment, even if certain features, settings and/or any Content you have contributed or relied on are permanently lost. You must not circumvent or attempt to circumvent any access restriction measures on our website.
16. Violations of these Terms and Conditions
    Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take actions we deem appropriate to address the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or initiating legal action against you.

D. Orders, Delivery, and Payment

17. Delivery Terms and Times
    All orders are shipped exclusively via a freight forwarding company. The usual production and delivery time is from 3 to 5 weeks. For larger orders, this period may be extended, and we will notify you of this after order confirmation.
    Since the shipping cost depends on the volume, weight, and destination, it will be calculated after we receive your order. We will provide you with the exact shipping cost for your approval before the order is processed.
    The customer may arrange for pickup of the order from the factory, but this must be pre-arranged and communicated with us. Delivery is made to the last accessible point for the vehicle (e.g., pedestrian zones, islands) with a minimum road width of 2.50 m. From this point, the customer must arrange for further transport themselves.
18. Payment Terms
    We accept payments by credit/debit card and PayPal. As we are working on the integration of our payment system, you may be redirected to the website of the respective payment service provider to complete the transaction.
19. Refund and Return Policy
    19.1 Standard Products
    If you have purchased a product that is not personalized or custom-made, you have the right to withdraw from the distance contract within 14 calendar days, starting from the date of delivery. To exercise this right, please notify us in writing. In the event of withdrawal, you are responsible for returning the product in its original condition, along with all accompanying documents. The cost of return shipping is borne by the customer. We will refund the value of the product within 14 days of receiving the returned goods.

19.2 Custom-made and Personalized Products
In accordance with Article 16, letter (c) of Directive 2011/83/EU of the European Parliament and of the Council, the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized. Since most of our products are manufactured to individual dimensions and color specifications provided by the customer, they are considered personalized. For this reason, these products are not subject to return, except in cases of a defect, as described in point 22.

19.3 Cancellation of an Order During Delivery
If you decide to cancel an order that has already been shipped, you will be responsible for all transportation costs for returning the goods to us. After we receive and inspect the returned products, we will refund the value of the furniture, deducting the shipping costs, but only for the objects that are not custom made.

20. Transport Damage
    For consumers: If goods arrive with obvious transport damage, please immediately file a complaint with the delivery agent and contact us. Failure to do so does not affect your legal rights and their enforcement, but it helps us to assert our own claims against the carrier or the insurer.
    For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, carrier or another person designated to carry out the shipment. You are obliged to immediately and with due diligence inspect the goods for deviations in quality and quantity and to notify us in writing of obvious defects within 7 days of receiving the goods.
21. Product Assembly
    Our products are delivered as components for assembly by the customer, with the exception of certain items that may be shipped assembled at our discretion. If you wish to receive a product that is usually shipped in parts assembled, this must be pre-arranged and approved by us. In such a case, the final delivery price may be changed as the volume of the shipment changes.

E. Warranties, Liability, and Risk

22. Warranties and Liability
    22.1 Legal Guarantee
    In accordance with European legislation, we provide a legal guarantee for the conformity of the goods with the contract for a period of two years, starting from the date of delivery. We are responsible for any defect that exists at the time of delivery and becomes apparent within the warranty period.

22.2 Characteristics of the Materials
As our furniture is made of plywood, textile (upholstery), and high-resilience foam, slight variations in the texture and color shade of the plywood, as well as the upholstery and coatings, are possible. Deviations in color and structure between individual parts of a piece of furniture or in relation to other pieces of furniture made of the same material are possible and are customary in trade. These minimal deviations, which are characteristic of the materials, are not considered defects.

22.3 Procedure for Defects and Replacement of Components
If you find a defect in the product, you are obliged to notify us immediately by providing us with photos or other evidence of the problem. After we review the case, we will offer one of the following solutions at our discretion: repair of the defect, replacement of the product with a new one, a partial refund, or a full refund, depending on the nature of the defect.
In the event of a defect, we reserve the right to offer a replacement of only the specific damaged part or component of the furniture, instead of the entire product, as our furniture is constructed from easily assembled components. This option will be offered when it is possible and appropriate.
After the warranty period has expired, customers can request the production of a replacement component for an additional fee.

22.4 Limitation of Liability
Our liability is limited to the value of the purchased product. We are not liable for damages caused by improper assembly, use, storage, or maintenance by the customer.

23. Force Majeure
    Except for the obligation to pay money hereunder, no delay, failure or omission by either party to perform or comply with any of its obligations hereunder shall be deemed a breach of these Terms and Conditions if and while such delay, failure or omission arises from a cause beyond the reasonable control of that party.
24. Indemnification
    You agree to indemnify, defend and hold us harmless from and against any claims, liabilities, damages, losses and expenses related to your breach of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses related to or arising from such claims.
25. Waiver
    Failure to enforce any of the provisions set forth in these Terms and Conditions and any Agreement, or failure to exercise an option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right to enforce each and every provision thereafter.

F. Privacy and Compliance

26. Privacy
    In order to access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up-to-date.
    We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. All emails sent by us to you will be only in connection with the provision of agreed products or services.
    We have developed a policy to deal with all privacy issues you may have. For more information, please see our Privacy Policy and our Cookie Policy.
27. Export Restrictions / Legal Compliance
    Access to the website from territories or countries where the Content or the purchase of the products or services sold on the website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Bulgaria.
28. Affiliate Marketing
    Through this website, we may participate in affiliate marketing, in which we receive a percentage or commission from the sale of services or products on or through this website. We may also accept sponsorships or other forms of compensation for advertising from businesses. This disclosure is intended to comply with the legal requirements for marketing and advertising that may apply, such as the US Federal Trade Commission Rules.
29. Assignment
    You may not transfer or assign any part of your rights and/or obligations under these Terms and Conditions, in whole or in part, to a third party without our prior written consent. Any alleged transfer in violation of this section will be void.